Remote-ready support engineer who gets to root cause fast
I’m an IT/telecom professional with 20+ years in support and implementation environments. I’m strongest at networking fundamentals (DNS/TCP/IP/Wi-Fi), calm escalation handling, and automation that removes repetitive work and prevents repeat incidents.
San Antonio, TX
Open to remote
Security+ (studying)
Hands-on homelab
About
I translate messy real-world problems into a short list of tests, check logs, validate assumptions, and communicate clearly while things are on fire. I like building small tools that make teams faster and customers happier.
Core skills
- Networking: TCP/IP, DNS, DHCP, routing basics, VLAN concepts, Wi-Fi troubleshooting
- Linux: services, logs, permissions, systemd, SSH
- Web basics: Apache, TLS basics, performance and uptime fundamentals
- Support: escalation handling, empathetic writing, documentation
Strengths you’ll notice fast
- Clear status updates while troubleshooting (no panic, no fluff)
- Finding the “one thing” that explains multiple symptoms
- Automation mindset: fix the root cause, not just the ticket
- Comfortable learning new platforms via docs + testing
Experience highlights
- Tier 3 remote technical support for complex voice/video/internet issues
- Implementation work: wireless surveys, SMB Wi-Fi + fiber installs, validation
- Scaled automation to reduce repetitive tasks and improve consistency
- Led/managed contractor work and ensured quality delivery
Projects
Contact
Email: digitaldgs@yahoo.com
LinkedIn: donald-story-0a160b14
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